If a rush call is needed, your Casting Director will update the Briefing with the replacement’s name, which will be populated and ready in SmartVoucher when the Background Actor arrives to check in.

When booking a company hire who has not previously worked on a SmartVoucher show, production will provide casting with the talent’s name and email address. We will create a profile in our casting platform and send the company hire information on how to create their login and access their SmartVoucher.

We can grant access to other departments to make notes of items lent out to Background Actors. However, a voucher or someone’s payment cannot be held as collateral against these items.

If you upgrade a non-union background to a union voucher on the workday, you would need to change their union voucher selection from no to yes, as well as edit their rate to the applicable union base rate.

Released is a casting status and not part of the On-Set user workflow. If releasing talent, please contact your Casting Director, who will mark that person as released in the Briefing.

Hover over the column name, click on the directional symbol, then drag the column to the desired position.

Press Ctrl+F (Windows) or Cmd+F (Mac) to open a search in your browser, type the person’s name, then hit enter. If on a large call, you can select the “Show All” button to display all talent booked that day.

Yes, if you need to resolve an artist query or make any other changes after sending vouchers to artists for approval, you can edit the Briefing, then click back into the “Reviews” tab. Background Actors who have had pay information changed will be updated to a “Re-Notify Artist” status. Click the checkbox next to those Background Actors, then click the “Send Artist Review” button to resend updated vouchers to talent for approval. Be sure to also separately communicate any changes to your Production Accounting team so they know there are revisions.

After sending their voucher for review, Background Actors have 24 hours to approve or raise queries. After 24 hours the voucher becomes “deemed approved” and talent can no longer raise queries.

After sending vouchers for approval, Background Actors have 24 hours to review and can ask questions via the query box in their SmartVoucher. If talent raise a query, their status will change to “Artist Queried.” Production can reply to the query, make any necessary changes, then resend the voucher for artist approval.

Only On-Set Production and Accounting users can edit information in SmartVoucher, Background Actors can only raise queries during the approval process. Once a Background Actor has approved their voucher, they cannot unapprove it.

No, if you are satisfied with the accuracy of the vouchers, On-Set users can send vouchers to Production Accounting when ready.

Yes, if changes are needed after submitting the Briefing to Payroll, you can click the Submit to Payroll button again to send the updated Briefing. While the payroll submission will be noted as V2 or more, we recommend emailing your paymaster to let them know an updated version was submitted.

While production cannot contact their Casting Director through SmartVoucher, the Casting Director’s contact information is listed on the skins or you can always call our office to speak with someone from casting at:

Los Angeles: 818.562.2700
New York: 646.205.8244
Georgia: 404.920.8011
Louisiana: 504.684.2550

SmartVoucher is best used on a laptop computer due to the amount of information on a page, however it is compatible with all tablets and cell phones as well.

Currently SmartVoucher requires data connectivity. We recommend including someone from the production office (APOC, POS, etc.) as an authorized user who can assist you in the event of no connectivity. We do have offline capability coming shortly.

Your Dashboard is designed to be a shortcut to what you are most likely working on and only shows Briefings from the previous rolling 7-day period. You may access the full archive of Briefings by selecting My Projects in the top toolbar. While user access is removed 60 days after production wraps to ensure the integrity of information, we maintain all Briefings in perpetuity. Please contact Central Casting should you need your access restored.

Yes, labor or union changes that affect vouchers/payroll workflow will always be reflected in SmartVoucher.

When a Background Actor onboards with Central Casting, we handle all the start paperwork, including the Form I-9. However, if a Background Actor is a company hire, production will need to handle the Form I-9 on set.

Yes, SmartVoucher is fully integrated with our casting platform and is exclusive to productions where Central Casting and Entertainment Partners provide combined casting and payroll services.

To learn more about pricing or to request a demo, please contact: