Notices
Online profile multi-factor authentication
To ensure the highest levels of security, Central Casting now requires multi-factor authentication to log in to your online profile. If you have not set up MFA, you will be prompted with step-by-step instructions the next time you log in. For more information, see our MFA Support Page.
Want to update your profile photos?
We are no longer holding in-person photo updates. While you cannot change your main profile photo, you can upload photos of your current look to your online profile. Our Casting Directors use these photos when booking their roles. In addition to a current headshot and full body shot, Casting Directors also recommend a casual, business, and formal look, then 1-2 photos in unique looks or wardrobe. Casting Directors prefer photos that are similar in style and framing to the photos taken or approved during Talent Onboarding. Check out our Photo Update Guide to learn more.
Central Casting’s new text message number – it’s shorter and always the same!
Text messages from Central Casting will be sent from a new number. It’s shorter – only 5 digits, and it’s always the same 5-digit number. You can be assured that all messages you receive from this number are from us here at Central Casting. We know some of our Background Actors had some difficulty receiving text messages, this new number will help ensure all messages are delivered.
To respond to availability inquiries, you still must click the provided link or log in to your online profile. And of course if you’re going to be late or need to cancel, you must call your Central Casting office. This new text number does not accept replies.
NY Whistleblower Protection
For information about New York’s protections for workers who engage in whistleblower activity: Available here.
Tech Support Chat
Our Tech Support Chat is now available between 6am-6pm PT for technical help with your online profile, email updates, required training questions (Los Angeles and New York only), and more. Note: technical support and casting are separate. If you need to cancel, are going to be late, have questions about your booking, or other casting related inquiries, you must contact your Central Casting office.
Sick and Safe Time Act
We are making available to you the Notice of Employee Rights – New York City Earned Sick and Safe Time Act. Available here.
Check out our Articles section
Articles are available now. Each article has a quick poll. Be sure to cast your votes. Keep checking back as we continue to post regular new content.
Have a Question?
View FAQs for answers to commonly asked questions
or chat live with Technical Support.
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How to Get Your Child on TV and Movies
Want to get your child on TV shows and movies? Here's everything you need to know about onboarding your child with Central Casting and getting on set.
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Need Help?
I want to sign up with Central Casting
To onboard yourself or a minor, follow the directions on the Sign Up page to fill out your online profile, upload photos, and e-sign forms.
I need to update my photo
You can upload photos of your current look to your online profile. Scroll to the "Photographs" section, select the upload button, then choose the Artist's Choice slot.
I am having trouble with my online profile/need to update my email
See our Profile Management page for how-to videos and FAQs that may answer your question. If you need to change your email or need further assistance you can contact technical support through Tech Support Chat or helpme@centralcasting.com. Note: Tech Support Chat is for technical questions only, for casting inquiries please call your local Central Casting office.
I am having trouble taking the anti-harassment training course
The Required Training page has FAQs and troubleshooting information. If you need additional assistance, contact technical support through Tech Support Chat or helpme@centralcasting.com.
I have payroll questions
Casting and payroll are handled separately, so if you have questions about a project where you were paid by Central Casting, please contact payroll at 855.500.2055 (press option 4, then sub-option 3). You can also sign up or log in to my.ep.com to view your pay history and change your contact information.
I have a question regarding my booking
If you have questions about getting booked or the casting process, please see the Talent page for more information. If it's an emergency, you can call 646.205.8244. Be ready to give your name, the Casting Director who booked you, and the name of the project you are working on.
